faqs
What is Relivenow counselling and therapy?

An online platform that assists you to connect with the best mental health professionals to take care of your problems.

Why should I go for an online therapy session when there is traditional therapy available?

Everyone has different preferences. Online therapy is not trying to replace traditional therapy but rather providing another alternative for individuals who put their mental health on hold just because
a) They don’t have time to visit a professional;
b) their professional is located far away;
c) They know a lot of the people who go to the same professional and don’t they want to be seen due to privacy issues.
Online counselling allows individuals who have social anxiety to open up and also make it convenient to consult a professional from their comfort zone.

How do I book an appointment?

Click on the Get Started button on the homepage, create your account and lastly choose your preferred professional. Voila! It’s that simple. The appointment will only be confirmed once the payment is made.

How can I make the payment?

Once you book the slot, our account details will be shared with you. Please make the payment and share the receipt with us at [email protected] Without sharing the receipt you will not be able to attend the session.

We are also working to introduce debit and credit card payments soon for your convenience.

Please note that all payments are to be made in PKR.

How many sessions can I book at once?

You can book multiple sessions based on the availability of the professional. However the slots will only be confirmed once you have made the payment otherwise someone else might book that slot.

What is your refund policy?

We don’t have one. Please make sure that once you make the payment, you take the session preferably according to your appointment. You will have 15 days to reschedule the appointment with the professional. In case you fail to reschedule it within 15 days, you will be required to book another appointment and repeat the payment process.

How will I know that these sessions are working for me?

It takes 4-6 sessions to build a relationship between the client and a therapist of their choice and evaluate how the therapy will flow along. You can always change the therapist if not satisfied. Therapies will assist clients with support and strategies to overcome their conflicts.

What if I want to reschedule?

Clients are allowed to reschedule within a bracket of 15 days if you are unable to attend your session on the day you booked it for.

How do I choose a psychologist?

Our website lists all the available professional therapist on board along with their qualifications, experiences in their bio. Hence clients can make a free choice whichever satisfies them.

Am I ready for counselling?

If you’ve been dealing with traumas, stress, anxiety, depression and such issues and really need to clear your head. BOOK AN APPOINTMENT!!

Can I stay anonymous?

Yes absolutely! While entering your username, you can use another name other than your real one to stay anonymous.

Can Relivenow substitute for a traditional face to face therapist?

At the moment we don’t have traditional counselling service available, but with gaining more of clients trust, satisfaction and awareness we do plan to provide our clients with that service.

How much time do I need for booking a session?

You must book your session at least 24 hours in advance.

What is the privacy protection?

All information disclosed during therapy will be held with strict confidentiality. It won’t be given to a third party without clients consent unless harm to oneself or another or abuse is suspected. Professional guidelines include therapist seeking consultation with supervisores. In that case, no identity or information will be disclosed except for the information that will help in making clinical decisions.

How long after signing up will i be matched with a therapist?

Usually it takes 24 hours or less.

What if I am late to the session?

Clients will be given a five-minute grace period for any delay in attending a therapy session. Any further delay (without informing a ReliveNow representative) can result in cancellation of the session. To avoid cancellation without refund, please inform us immediately if you have any issues or require any assistance.

Can I contact the psychologist directly?

Clients are not allowed to contact the mental health professional without ReliveNow’s assistance under any circumstances, through any medium or for any purpose. All communication should be through a ReliveNow representative.

How can I contact ReliveNow?

ReliveNow can be contacted on its number (+92 304 5905458), via email ([email protected]) or through its social media by clients requiring any assistance.

Got any questions?

We’re here to help

What is Relivenow counselling and therapy?

An online platform that assists you to connect with the best mental health professionals to take care of your problems.

Why should I go for an online therapy session when there is traditional therapy available?

Everyone has different preferences. Online therapy is not trying to replace traditional therapy but rather providing another alternative for individuals who put their mental health on hold just because
a) They don’t have time to visit a professional;
b) their professional is located far away;
c) They know a lot of the people who go to the same professional and don’t they want to be seen due to privacy issues.
Online counselling allows individuals who have social anxiety to open up and also make it convenient to consult a professional from their comfort zone.

How do I book an appointment?

Click on the Get Started button on the homepage, create your account and lastly choose your preferred professional. Voila! It’s that simple. The appointment will only be confirmed once the payment is made.

How can I make the payment?

Once you book the slot, our account details will be shared with you. Please make the payment and share the receipt with us at [email protected] Without sharing the receipt you will not be able to attend the session.

We are also working to introduce debit and credit card payments soon for your convenience.

Please note that all payments are to be made in PKR.

How many sessions can I book at once?

You can book multiple sessions based on the availability of the professional. However the slots will only be confirmed once you have made the payment otherwise someone else might book that slot.

What is your refund policy?

We don’t have one. Please make sure that once you make the payment, you take the session preferably according to your appointment. You will have 15 days to reschedule the appointment with the professional. In case you fail to reschedule it within 15 days, you will be required to book another appointment and repeat the payment process.

How will I know that these sessions are working for me?

It takes 4-6 sessions to build a relationship between the client and a therapist of their choice and evaluate how the therapy will flow along. You can always change the therapist if not satisfied. Therapies will assist clients with support and strategies to overcome their conflicts.

What if I want to reschedule?

Clients are allowed to reschedule within a bracket of 15 days if you are unable to attend your session on the day you booked it for.

How do I choose a psychologist?

Our website lists all the available professional therapist on board along with their qualifications, experiences in their bio. Hence clients can make a free choice whichever satisfies them.

Am I ready for counselling?

If you’ve been dealing with traumas, stress, anxiety, depression and such issues and really need to clear your head. BOOK AN APPOINTMENT!!

Can I stay anonymous?

Yes absolutely! While entering your username, you can use another name other than your real one to stay anonymous.

Can Relivenow substitute for a traditional face to face therapist?

At the moment we don’t have traditional counselling service available, but with gaining more of clients trust, satisfaction and awareness we do plan to provide our clients with that service.

How much time do I need for booking a session?

You must book your session at least 24 hours in advance.

What is the privacy protection?

All information disclosed during therapy will be held with strict confidentiality. It won’t be given to a third party without clients consent unless harm to oneself or another or abuse is suspected. Professional guidelines include therapist seeking consultation with supervisores. In that case, no identity or information will be disclosed except for the information that will help in making clinical decisions.

How long after signing up will i be matched with a therapist?

Usually it takes 24 hours or less.

What if I am late to the session?

Clients will be given a five-minute grace period for any delay in attending a therapy session. Any further delay (without informing a ReliveNow representative) can result in cancellation of the session. To avoid cancellation without refund, please inform us immediately if you have any issues or require any assistance.

Can I contact the psychologist directly?

Clients are not allowed to contact the mental health professional without ReliveNow’s assistance under any circumstances, through any medium or for any purpose. All communication should be through a ReliveNow representative.

How can I contact ReliveNow?

ReliveNow can be contacted on its number (+92 304 5905458), via email ([email protected]) or through its social media by clients requiring any assistance.

Contact Us

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